Privacy Policy
Last updated: April 1, 2026
WHEN SMOKE CLEARS® (“WSC®,” “we,” “our,” or “us”) respects your privacy. This policy explains what information we collect, how we use it, and the choices available to you when using whensmokeclears.com and our services.
Information We Collect
We collect information when you place an order, create an account, subscribe to email or SMS, contact Customer Care, or interact with our website.
This information may include:
- Name, email address, and phone number
- Billing and shipping addresses
- Payment and order information
- Account information, if applicable
- Customer service communications
We may also automatically collect technical information such as device type, browser, IP address, approximate location, pages viewed, shopping activity, and website interactions through cookies, pixels, and similar technologies.
We may receive information from Shopify, payment processors, advertising platforms, analytics providers, and other partners that help us operate our business.
How We Use Your Information
We may use your information to:
- Process, fulfill, and deliver orders
- Provide order confirmations and shipping updates
- Respond to customer service requests
- Send email and SMS marketing when you have subscribed
- Improve our website, products, and services
- Personalize advertising and measure campaign performance
- Prevent fraud and protect our business
- Comply with legal obligations
Email & SMS Communications
If you subscribe, you may receive transactional messages, product releases, early access, promotions, reminders, and other brand communications.
Message frequency varies. Standard message and data rates may apply. You may unsubscribe from email through the link provided in each message or opt out of SMS by following the instructions included in the text.
Cookies & Tracking
We use cookies and similar technologies to:
- Remember your shopping cart and preferences
- Maintain and improve website functionality
- Measure website traffic and performance
- Understand how visitors use our services
- Personalize advertising
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
How We Share Information
We may share information with trusted providers that help operate our business, including:
- Shopify and ecommerce service providers
- Payment processors
- Shipping carriers and fulfillment partners
- Analytics and advertising platforms
- Email and SMS service providers
- Customer support providers
- Professional advisers and affiliated businesses
We may also disclose information when required by law, to protect our legal rights, or in connection with a business transaction.
We do not sell personal information in the traditional sense. Certain data-sharing practices used for targeted advertising may, however, be treated as a sale or sharing under some privacy laws.
Data Retention & Security
We retain information for as long as reasonably necessary to complete transactions, maintain business records, meet legal obligations, prevent fraud, and resolve disputes.
We use reasonable administrative, technical, and organizational measures to protect personal information. No online system or method of electronic storage can guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Receive a copy of your information
- Opt out of targeted advertising or certain data sharing
- Withdraw consent where applicable
To submit a privacy request, contact care@whensmokeclears.com .
Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy, security, or content practices of those websites.
International Users
Your information may be processed in the United States or other jurisdictions where we or our service providers operate. Privacy protections may differ from those available in your country.
Policy Updates
We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal obligations. The revised date will appear at the top of this page.