Privacy policy

PRIVACY POLICY

Last updated: April 1, 2026

WHEN SMOKE CLEARS® (“WSC®,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share your information when you visit whensmokeclears.com or interact with our services (the “Services”).

By using our Services, you agree to the practices outlined below.

1. Information We Collect

We collect information depending on how you interact with us.

Information You Provide

  • Name, email, phone number
  • Billing and shipping address
  • Payment and order details
  • Account credentials (if applicable)
  • Customer service communications

Automatically Collected Information

  • Device and browser information
  • IP address and location data
  • Site activity (pages viewed, cart activity, interactions)

This is collected using cookies, pixels, and similar technologies.

Information from Third Parties

We may receive information from:

  • Shopify (our ecommerce platform)
  • Payment processors
  • Marketing and analytics partners

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you (order updates, support, confirmations)
  • Send marketing (email, SMS, promotions, early access drops)
  • Improve performance of our Site and Services
  • Prevent fraud and protect our business

3. SMS & Marketing Communications

By opting in, you agree to receive:

  • Transactional messages (order updates, confirmations)
  • Marketing messages (drops, promotions, reminders)

Message frequency varies. Standard message and data rates may apply.

You may opt out at any time by following instructions in the message.

4. Cookies & Tracking Technologies

We use cookies to:

  • Maintain your shopping cart
  • Improve website functionality
  • Analyze user behavior
  • Personalize advertising

You can manage cookies through your browser settings. Disabling cookies may impact your experience.

5. How We Share Information

We may share your information with:

  • Service providers (payments, shipping, analytics, customer support)
  • Marketing partners for advertising and retargeting
  • Affiliates and internal teams
  • Legal authorities, if required

We do not sell your personal information in the traditional sense, but we may share data for targeted advertising.

6. Data Retention & Security

We retain your information only as long as necessary to:

  • Fulfill orders
  • Meet legal obligations
  • Resolve disputes

We take reasonable steps to protect your data, but no system is fully secure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion
  • Request a copy of your data
  • Opt out of targeted advertising

To make a request, contact: care@whensmokeclears.com

8. Children’s Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect personal information from children.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

10. International Users

Your information may be processed in the United States or other jurisdictions. By using our Services, you consent to this.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be reflected by the updated date above.

12. Contact

WHEN SMOKE CLEARS®
175 Walnut Avenue, Suite 202A
Bronx, NY 10454
care@whensmokeclears.com